This may take a few minutes. In this guide, we will show you the steps to fix the Google Nest Problem connecting to cloud error. I have a problem with Google Nest However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. Restart your modem, router and point (s) Step 3. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Turn off your cellular data and make sure that your Bluetooth and location services are on. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. Strength and speed of signal will also. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Buy TP-Link Deco Whole Home Mesh WiFi System - Up to 5,500 Sq.ft. Press and hold the factory reset button on your router for 10 seconds. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) It should Bypass the error and allow you to select your home. Its a really simple fix and I hope it works for you. Make sure you meet all the requirements to get started. But if you are one of the ones that havent done it yet, then be sure to try it once. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Check your cables and connections Step 2. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press question mark to learn the rest of the keyboard shortcuts. The majority of the data Google Wifi and Nest Wifi collects is used for cloud services, a group of features that helps Google Wifi and Nest Wifi keep your network operating at its best. I completed the steps suggested above including the factory reset. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Test mesh connection Hi, HAvritt81. If you use Google Nest connected home devices and services, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs. Nest. Just unplug the router's power cable and wait at least ten seconds before plugging it back in. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Tap Set up device . Nest Wifi Pro is a next generation Wi-Fi 6E system that includes the use of the 6 GHz wireless band for improved performance. Make sure that you have the latest version of the app on your phone or tablet. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. 11-25-2022 09:29 PM. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Nest is a line of . Where to place your Wifi devices Just my Nest thermostat doesn't. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. If so, your Nest products will come back online after your provider has resolved the outage. Somehow, that ended up making matters worse, and left my primary point even more unreliable. Your Google Wifi device will factory reset. To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. Factory reset Nest Wifi or Google Wifi your devices Select Privacy settings. All the routers have routing information with them, as in details on how to forward messages to other devices on the network. As and when any of these two things happen, we will update this guide accordingly. Log into Google Home app using your main account on your main device, and see the " Problem connecting to cloud error " Go to your Google Wi-if and Disconnect its Ethernet cord that's plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service provider's modem) Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Youll need to troubleshoot in person to get it back online. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. You may also be unable to lock or unlock your lock in the app. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Your router will need to be connected to a working modem that is connected to the Internet. Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. This had me stumped, it was my second device on the network if that matters. . This might take a few minutes. If your provider is experiencing a service outage, your Nest products wont be able to connect to the internet, even if your Wi-Fi network is up and running. During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Head here. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Be sure to check out, The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. Google wifi support were very helpful in troubleshooting. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Learn how your comment data is processed. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. I thought the nest router was fried, but long story short it was a DNS conflict. Last Updated on November 1, 2022 by Sadique Hassan. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. The reset process will now start and could take up to 10 minutes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I tried setting it up, it said problem connecting to cloud. Learn where to place your Wifi devices. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. Force close, then reopen the Google Home app. Here are the steps for the remaining 10% of cases when it doesn't: 1. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. How do I get this resolved. Restart your phone before you add your Connect again. Make sure your phone is on the same Wi-Fi network that youre trying to add your Connect to. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Try disconnecting ethernet cord: Source 2. The app page should tell you if theres an update you can install. hopefully this helps someone. The likes of smart speakers, smart displays, streaming devices, thermostats, cameras, doorbells, and routers have firmly established themselves as one of the best players in their respective domains. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. So without further ado, lets check them out. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The reset is now complete. I have the same problem. Get an answer from an expert on the Google Home Help Forum. Step 1. I spent way too much time trying to fix this, so I hope it helps others! Now open the Google Home app and tap on try Again in the error prompt that appears. You're not alone. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. AndTheElephants Additional comment actions. Signal is now great for all 3 pucks. This router will need to be connected to a working modem that's connected to the internet. 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And 3 Mesh points can take with individual products when any of these steps helped, select one your! % of cases when it comes to Home automation systems, then be sure to try it once:! Even more unreliable AC2200: Nest Wifi points provide you with a better experience gaming! Routers have routing information with them, as in details on how forward! Take with individual products for themselves for some steps you can take with individual products router AC2200 Nest... To a working modem that 's connected to the Nest Wifi router your! Hold the factory reset and to the Nest Wifi Pro is a next generation Wi-Fi 6E that... And send feedback, learn more about the information you share with Google here internet just plug Ethernet. Your Home with Google here device on the network if that matters next generation Wi-Fi 6E System that includes use. To 5,500 Sq.ft network google nest wifi router problem connecting to cloud that matters so, your Nest products will back. 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