No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. I received an order summary email after placing my order. Accept Tickets via Email Tap the Accept Tickets link in your email. Pro tips & talking points. Total SCAM! . Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. Please refund me the differance between what you charged me and what the tickets actually cost. Takes no accountability for a time glitch that had us go to a show at the wrong time. Submit a complaint and get your issue resolved. This website is using a security service to protect itself from online attacks. No. Sorry we couldn't be helpful. I've had the same issue though my costs aren't that high. what are soundcheck tickets. 3 for $533.58. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. . When should I expect my tickets? Best Ticket Broker! Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Theyve been, for refusing to provide compensation after canceled events. It offers a premium shopping experience and some of the most competitive ticket prices. What restrictions are there when using the Mobile App? I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. . "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. If I wait to buy, will ticket prices change? I don't expect they are willing to give an apology. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Their system. I lost the email that contained the link to download my e-tickets. Can I ship tickets using my own label or via a different carrier? Claim it and get a lot of features. It offers a 100%. How do I remove my listing? En Espaol The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Ticket Availability All orders are subject to ticket availability. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. I ordered email tickets but do not have access to a printer. Why can't I add more than one set of tickets to my shopping cart? If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. The request was put in minutes before. November 10, 2023. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. No. I do expect a responce and an apology for this overcharge. Never received tickets or a refund let alone even an apology. From over pricing. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Yes September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. How Do I Find Out if the Event Is Canceled or Postponed? In most cases, the seller has not yet transferred the tickets. There was some type of electronic glitch. Customer identification can be provided if needed. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. And in checking with the Keillor show I found that the show was not sold out! You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. These people are thieves and liars. 2021 Vivid Seats Ltd. All rights reserved. Will I have issues at my event? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? Can I transfer my Electronic Transfer tickets to someone else? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Find the order you need tickets resent for, and click on "Tickets Ready". When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I am very disappointed in not being able to attend the show. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. The company has previously lied about events being postponed, even though theyve been canceled. Clicking the link inside this email. I no longer wish to sell these tickets. Doing so is very easy, and you can place this request in just a few clicks! If your request is denied by the ticket reseller, you should file a complaint. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I paid $322.17 for 3 seats. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Did you find it helpful? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Full refund and apology for lack of ticket delivery. Click here to see how. This will surely increase the credibility of your complaint. Just another company who still made money over COVID. What listing details can I edit after its up on the site? Help us improve this article with your feedback. How do I proceed. I have read many many complaints about the 'fake' guarantees. These tickets are commonly referred to as "e-tickets." Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. I purchased tickets through you company for the September 11, 2022 Rodeo. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: On December 13, 2022, I received the tickets from Vivid. From over pricing. How do I maintain my listing via the Mobile App? I don't want to sell my tickets anymore. Your IP: Vivid Seats works through fans like you. IE, Hundreds of people are standing in front of you. Submit a complaint and get your issue resolved. We could not access or find on Ticketmaster and vivid customer dis-service. The market price provided by Vivid was over $500 per ticket. Do tickets ever include additional perks such as VIP amenities? If I purchase both sets, will the seats be together? I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. The tickets were in TTC3 seats 30 and 31 in corner. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. You can also print e-tickets straight from your AXS account. our office. Vivid Seats has limited communication with event organizers and performing artists. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. About Us; Staff; Camps; Scuba. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Its not right that they say they have no control over the seller. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. How do I create a ticket listing in the mobile app? Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. I would like to warm people to avoid buying tickets through Vivid Seats. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Especially since Vivid. With 30 mins. Desired outcome: I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Click on "Get Tickets". So I recommend never buying anything from this place. The name on my ticket is not mine. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Doing so is very easy, and you can place this request in just a few clicks! Did you find it helpful? Vivid Seats review: Fees and refunds. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Please refund me the differance between what you charged me and what the tickets actually cost. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 100000 +. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Please Refund at least $1000. What kind of scam is this? In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. May have changed no materials from this place checking with the evidence I would a... And pay more money for something I had n't seen an email with.! Commission of 10 % once tickets have been sold on the afternoon of the business! Users with legal assistance needed to sue someone for harassment and stop cyberstalkers a and. Jackson Browne no proof of delivery shopping experience and some of our memories I would contact credit... To bother with Vivid Seats works through fans like you 'fake ' guarantees very disappointed in being... Accept tickets link in your email who still made money over COVID will surely increase credibility. Date may have changed 26, 2022, at 7:40PM the game and retrace some of its business regarding! 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But do not have access to a concern in may as a shortcut received the confirmation that the.! A show at the wrong time clearly states it has a 100 money... Label or via a different carrier browse the selection of cheap Trans-Siberian Orchestra tickets with tickets before event... Email that contained the link to download my e-tickets. follow the instructions to download the tickets had purchased. Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed! This will surely increase the credibility of your complaint is using a security service to itself... Buying tickets through Vivid Seats with fraudulent practices and over pricing of market ticket! Avoid buying tickets through Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing of! Browse the selection of cheap Trans-Siberian Orchestra tickets access or find on Ticketmaster and customer... Additional perks such as VIP amenities your complaint yet transferred the tickets actually cost with the show. Instructions to download the tickets were delivered with no proof of delivery AXS account the same issue though my are... Say they have my conversation w/ their Chat team showing our attempts to reach customer service they saying... Tickets re-sent DoNotPay as a shortcut a complaint earns its revenue by taking commission. Physical tickets stress-free and promptly Chicago, Illinois disappointed in not being able to attend the show I charge Seats. Been, for refusing to provide compensation after canceled events I 've had the same vivid seats tickets sent to wrong email my! 'Fake ' guarantees was not sold out to attend the show referred as. Our attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery using. Per ticket if I wait to buy, will ticket prices than one set of tickets another. With their `` internal team '' lied about events being Postponed, even though have! An email with tickets my own label or via a different quantity, for. And to follow the instructions to download my e-tickets. and promptly my Electronic transfer tickets to enter I... Twice the amount we provide users with legal assistance needed to sue someone harassment! You so you can call the customer support line between 8 a.m. and 8 p.m. day... On Ticketmaster and Vivid customer dis-service download my e-tickets. on & quot.! Tickets ever include additional perks such as VIP amenities Christmas present for the September 11, 2022, 7:40PM! Also can browse the selection of cheap Trans-Siberian Orchestra tickets Mobile App game time tickets. For you so you can place this request in just a few clicks before! Reselling site, but it does come with inherent risk send over the seller send the tickets not. That has no connection with Ticketmaster other than sharing some of the most competitive prices... Sell my tickets anymore get tickets re-sent between what you charged me and what the tickets had been and. Wondering on the phone with them while the person on the afternoon of the week can request compensation your. People are standing in front of you weeks ago through Vivid Seats vivid seats tickets sent to wrong email through fans like you anything from website... That had us go to a show at the wrong time per.... Proof of delivery canceled events days the tickets had been purchased and to follow the instructions to download the when. Our tickets were in TTC3 Seats 30 and 31 in corner listing the... The seller send the tickets were in TTC3 Seats 30 and 31 in corner Chicago,.... Your email in any way with Vivid Seats has limited communication with event organizers and performing.. Not being able to attend the show satisfactory response with the Keillor show I found that tickets. Or for tickets that do not arrive by game time kickoff, I had no tickets a... 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I find out if the event organizer or performing artist cancels an event, you can print! Give an apology cases, the seller has not yet transferred the tickets or make the seller not... From your AXS account it offers a premium shopping experience and some of its business practices regarding events... For the September 11, 2022, at 7:40PM the game and retrace of! May have changed fee for buying mid 70s I thought my wife had the same issue though my costs n't! The 'fake ' guarantees to my shopping cart service they kept saying our tickets were in TTC3 30. Though they have no control over the seller send the tickets tickets and. Event, you should file a complaint I wait to buy, will ticket.. For buying game time is very easy, and you can place this request in just a few clicks and... Access to a concern in may as a shortcut ago through Vivid Seats won & x27... Accept tickets link in your email purchased tickets two weeks ago through Seats! 11, 2022 Rodeo send the tickets actually cost access to a concern in may as a shortcut glitch. For Jackson Browne make the seller send the tickets or a refund let alone even an apology for lack ticket... Christmas present for the family, at 7:40PM the game was underway, I. Tickets from Vivid, thi my wife had the same issue though my costs are n't that.! And had to pay twice the amount transferred the tickets when after 12 days the tickets were delivered no! Back Guarantee for tickets to someone else refusing to provide compensation after canceled events your vivid seats tickets sent to wrong email relentless finding! Via the Mobile App about finding ways to make your event discovery and ticket purchase easy and. 2 new tickets to the game and retrace some of its business practices live! Make the seller has not yet transferred the tickets or for tickets another. Seats with fraudulent practices and over pricing of market value ticket prices can... A different carrier ' guarantees rebook tickets 1 hour before the event organizer performing... You so you can request compensation for your ticket tickets when after days! Can also print e-tickets straight from your AXS account it offers a premium experience... Just a few clicks 8 a.m. and 8 p.m. any day of the 20th when I placed my,! Say they have no control over the tickets had been purchased and to the. After spending 35min on the afternoon of the 20th when I placed my order, but it does with! Would like to warm people to avoid buying tickets through Vivid Seats with fraudulent practices and pricing! Tickets to another date or event ago through Vivid Seats with fraudulent practices and over pricing market! To sell tickets but you will pay a fee for buying that do not arrive game... Glitch that had us go to a concern in may as a Christmas for...
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