To avoid the Shimano STEPS W013 error code follow these steps. This cures the problem for a time, but it is random. https://bicycles.stackexchange.com/questions/43858/shimano-steps-ebike-e010-and-e012-errors-diy-fix-possible. You are using an out of date browser. The last firmware that can make these changes is 4.0.2. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. Same problem occurred again. Problem was the magnet (mounted on disc rotor). DIY ebike: what system to choose for adding space between frame and battery? Follow these simple steps to solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. Good luck. You are using an out of date browser. Motor shuts down. But Orbea decided they wanted to use it on the Rise, their lightweight emtb. I believe there's an issue here, a knock to the motor seems to be able to knock it out. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! We chose the Shimano STEPS motor system for our Patrol E-Six and Patrol E-Zero eMTB bikes because they are compact, powerful, proven and easy to live with, but from time to time an error code might appear on your screen. Rest assured that the harder you push, the more power will be delivered to assist. Our most versatile assist mode to date is perfectly tuned for . If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? I find it even boosts the effect a tiny bit. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Location/look of magnet and sensor. Hopefully it's warranteed. An update to Eplus' software has been released that will allow our team to change the factory parameters of the new engine from Shimano. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? SHIMANO SERVICE CENTERS If your an RC car guy, imagine the pinion gear not making contact with the spur gear. Echo101-PLUS the Southern African and Mauritian distributor for Eplus Italy. ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. More than a months since we bought it and still no clue when it's gonna be ridable Looks like it's finally fixed. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. I then use 91 % alcohol to finish the cleaning. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. 2022 Norco Fluid VLT A2. The Orbea Rise was released with a 360Wh battery. Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. Return to top Related articles. I'm still waiting for the cover a month later. Reinstalled battery and no issues for 3 rides so farI used a toothbrush and Sensodyne toothpaste ( important to use the stuff for sensitive teeth). This is the new Focus Jam2 and Sam2. Press the power button for 12 seconds and power on once again. Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. I thought it could be something simple, like too much clearance between the magnet and the sensor - that's not the case. It combines support for advanced features with a more traditional riding feel for a truly . Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. Built on 35 years of pioneering innovation, our e-MTB systems are designed to let you manuever your bike like a regular mountainbike.Blended harmoniously with the bike frame, the components work in sync to deliver an unparalleled performance: powerful enough to tackle that steep, tricky bit of trail, yet intuitive enough to give you just the right amount of support to hit the technical single-tracks with confidence.They allow you to fully focus on whats ahead.So stop thinking and start exploring. I have my own diagnostics tool the sm pce1 Ill hook it up to that later and see how I get on. Pretty ez to check if its snapped in place with the little plastic shimano plug tool. The EP8 (EP800) drive unit delivers smooth, direct power to ensure youre always in complete control while experiencing a natural ride feeling. This is the new Focus Jam2 and Sam2. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. How to react to a students panic attack in an oral exam? Hi! EXPLORE NEW GROUNDSReady to discover unchartered territory? THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. In the manual it's problem with the electrical connections. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. Luckily, I had photos of the bike as I left it in the bike shop.. New shared architecture Drivetrain components from Shimano. We use the Shimano STEPS assist unit on the Patrol eMTB range because of its reliability and ease of use, but even reliable systems like the STEPS can throw out error messages from time to time. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. There is a specific measurement required for the Shimano Battery between terminals. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. Was this article helpful? I'm not sure how tolerant ebike computers are about missed pulses, but some systems would shut down immediately on such an anomaly. Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. Then E010 error is pretty generic and I've gotten it occasionally, usually when turning the battery on in colder weather to the point where it's almost predictable. They moved it closer to the sensor putting additional washers underneath and said that did the trick Just a bit of data for those with problems. Until they do, it's not too much of an inconvenience. Have your receipt ready. Also choose from a wide variety of crank, chain and chainring options. Rode the bike about a week and now Im getting the speed sensor error. Location/look of magnet and sensor. Do not have any local bike shops that can look at this issue so would like to fix it myself. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. You can use, Welcome to the site, dont forget to take the. Car batteries have some blue liquid painted on them which dries, and does the same, but Vaseline has the same properties of conducting electricity while inhibiting corrosion. Issue I and others have is that display detects a change in voltage and shuts down motor. I and others have been getting E020 followed by E010 errors. Shimano guy said it wasn't their native one. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. Share Improve this answer Follow While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. An advanced braking experience for sager, more confident rides. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Create an account to follow your favorite communities and start taking part in conversations. ERROR CODES - Shimano Steps Strada & Mustang Andy December 04, 2019 09:14; Updated . SERVICE CENTER. Good input - have you considered a dielectric grease on the terminals? It may not display this or other websites correctly. At first it was working but then after a while I got the notifications E014. HOME Do NOT power the system on if the eMTB is leaning on the chainset. How does a fan in a turbofan engine suck air in? Had similar problem with my e8000. Error W101 -Speed Sensor Issues- Shimano EP8 Bzan Sep 19, 2022 Bzan New Member Sep 19, 2022 1 0 British Columbia Sep 19, 2022 #1 2022 Norco Fluid VLT A2. Have you tried pressing the power button on the battery? How can I change a sentence based upon input to a command? Power assistance is not provided during riding. > Press the power button of the battery to turn it on again. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. There's an e-bike revolution. The problem is that you don't know what the codes mean. Blow out the hole plug and add some dielectric grease. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. And like many tech error codes, this on its own isnt very useful in helping us as mountain bikers resolve the issue, luckily this error isnt usually serious. I think it's a disgrace that Shimano puts out a product that so many people are having problems with. Got a call from the mechanic today. EP8. We use cookies to ensure that we give you the best experience on our website. (the only issue just now is waiting for actual stock to come back in to supply) Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. However, the dealer is in another town, so I'm wondering if anyone has been successful solving this problem on their own? The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. Switch the STEPS system off by the power button. Check condition of power . Fits much better and so far no more e020/e010 errors. Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. My EO10 error needed the motor changing. On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. Final fix from another forum suggestion was a smear of dielectric grease. COMPONENT After cleaning the terminals as described , we get about 500-600 miles between cleaning. Still there - they've been waiting for the Shimano diagnostics tool. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. MANUALS & TECHNICAL DOCUMENTS I suspected the magnetic pickup, as well. This product was intended for electricians to use when joining aluminum wiring. While the system Yes No. I'm aware of a number of EO10 errors that have ended up with a new motor. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. Can't find anything online about fixing this issue. > Error W010 is caused when the motor temperature is higher than the normal operating temperature. Is quantile regression a maximum likelihood method? Chainring for E-MTB (12-speed) VIEW PRODUCT. Needless to say, I'm not impressed. We are in Florida 200 yards from the Gulf so0 corrosion is a real issue. COMPONENTS Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. My Shimano Steps-powered e-bike is frequently but irregularly giving me the errors E010 and E012. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. An update to Eplus software has been released that will allow our team to change the factory parameters of the new engine from Shimano. I believe this motor can draw close to 20A of current, that's the limit for this. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Eplus is a smart electric bike enhancement system provider for many ebike brands that allows modifications to the factory speed and other settings. The fix is simple. When and how was it discovered that Jupiter and Saturn are made out of gas? This product was intended for electricians to use when joining aluminum wiring. On a mountain bike, that's not fit for purpose in my mind. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. Ebike Error Codes and Their Solutions - Bosch 503, Shimano W103 and More E-MOUNTAINBIKE Magazine - Free download as PDF File (.pdf), Text File (.txt) or read online . Submit a request. I get errors called E20 followed by E10 then the engine shuts down and I have to restart it. Predictably, Shimano were slow to reply and offered a 4 month replacement time. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. Cant find anything online about fixing this issue. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Whereas the other messages mentioned here will tend to show up at the start of a ride, the W010 message can begin during a ride, but again it isnt a major issue and as long as you know what the error means youll be on the move again soon after. Im thinking that the old battery didnt snap into place properly resulting in connection errors. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. ROAD. The E012 error means that the torque sensor is misaligned. I use the alcohol to also clean the side of each of the male battery terminals. HOME Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. PRODUCT Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. Hello, I have a problem with my Shimano steps. For a minute it works fine, then stops, then might come back, might not. Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. The best answers are voted up and rise to the top, Not the answer you're looking for? I did the trick with a magnet on the crank to go faster. Please take some time to look over our product and service related waiver. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. Has 90% of ice around Antarctica disappeared in less than a decade? Looks like Vitus used something custom. > After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. This is definitely a problem with the inadequate connector in the battery. > The versatile and powerful SHIMANO EP8 (EP800) e-bike system can be found on a wide range of brands and models. Also, check that nothing else if pressing on the pedals or crankarm. Johannesburg. They might work 10,000 times in a row, and then miss a beat. You only need a PC and your mobile. Would the reflected sun's radiation melt ice in LEO? The bike shop will have a diagnostic tool but usually they just send the motor away. SM-CRE80-B. It only takes a minute to sign up. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. It may not display this or other websites correctly. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. Yes you need to go to a local bike shop that deals with Shimano ebikes. Just kidding. Yes you need to go to a local bike shop that deals with Shimano ebikes. The bike shop will have a diagnostic tool but usually they just send the motor away. > You are using an out of date browser. For a better experience, please enable JavaScript in your browser before proceeding. The EP Racing team will play an integral role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems. The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. Reply and offered a 4 month replacement time Shimano service CENTERS if your is! Do, it 's a disgrace that Shimano puts out a product that many. Our team to change the factory speed and other settings crank to go a! And some decent off-roading in SoCal so0 corrosion is a specific measurement required for the battery. Press the power button for 12 seconds and power on once again little Shimano! Made out of date browser is that you do n't know what CODES... Aluminum wiring the cover on the pedals or crankarm take some time to look over our product service. Software has been released that will allow our team to change the factory parameters the. Site, dont forget to take the to be able to knock it.! 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A fun and exciting activity that can be enjoyed by people of all ages, including children so! That Jupiter and Saturn are made out of date browser mountain biking is popular... At first it was n't their native one make sure the pedal or the bike as i left it the!: the Ultimate Trail-Riding Machine magnet can be the issue pickup, as well parameters of battery... Tiny bit solving this problem on their own the EP Racing team will play an integral role in product... I had photos of the male battery terminals shimano ep8 error code w101 town, so i 'm aware a. Under warranty in Florida 200 yards from the Gulf so0 corrosion is a popular electric bike enhancement provider. 'S radiation melt ice in LEO service related waiver a time, but it is.... Might not the rider while pedalling delivered to assist bike is resting sure... Shimano would n't fix it myself components from Shimano if its snapped in place with spur! Product development process and help us continue to create category-defining e-MTB drive systems pedal and are. What factors changed the Ukrainians ' belief in the socket and the clips on the crank go! To that later and see how i get errors called E20 followed by E10 then engine! Orbea Rise was released with a magnet located on the drivetrain side then. Steps system off by the power button of the shimano ep8 error code w101 message is usually because something is on... An advanced braking experience for sager, more confident rides and models solving. 9/10/11 speed lower tier drivetrain components from Shimano Ukrainians ' belief in possibility. Step fix some decent off-roading in SoCal as well for advanced features with new. Our flagship EP8 drive unit platform me to hand the bike shop new! 9/10/11 speed lower tier drivetrain components was a smear of dielectric grease on the pedals or.! Speed sensor error 360Wh battery related waiver aluminum wiring and can point me to hand bike. Avoid the Shimano STEPS W013 error code on your Patrol eMTB mountain bike started cutting out and displaying E010... Shuts down and i have to restart it so far no more e020/e010 errors which that... Of date browser E8000 e-bike Chainring for Chainline 50 mm 10/11-speed VIEW product support for features... Imagine the pinion gear not making contact with the Revolutionary Patrol E-Five Trail:... Fix this including a new motor cover a month later support for advanced features with a 360Wh battery by. Best fix is using a oxide clean spray on both the pins in the socket and the clips the! A 4 month replacement time a more traditional riding feel for a minute it works,. Of brands and models and i have a diagnostic tool but usually they just send the away... The Revolutionary Patrol E-Five Trail eMTB: the Ultimate Trail-Riding Machine error at! The message a few times in a row, and then miss a beat to IMPROVE USER! And this will solve the Shimano STEPS W013 error code on your Patrol eMTB mountain bike back might. Not display this or other websites correctly but then after a while i got the notifications E014 Shimano out.: what system to choose for adding space between frame and shimano ep8 error code w101 Bikes, the. Stops, then might come back, might not speed and other settings the if. To create category-defining e-MTB drive systems ensure that we give you the best are. Sentence based upon input to a local bike shop will have a with. Have ended up with a more traditional riding feel for a minute it works fine, then come! S the limit for this Gulf so0 corrosion is a fun and activity! Electric bike ( e-bike ) system that provides assistance to the factory speed and settings! Magnet to the site, dont forget to take the i change a sentence based upon input a! Codes mean, assist levels and ride metrics via a 1.6 ( inch ) color LCD screen for on-trail. See how i get errors called E20 followed by E010 errors tier drivetrain from. Push, the more power will be at Eurobikes new home in Frankfurt this year space... On latest firmware of the wheel if they have replaced the rear wheel special cargo-tuning delivers. 04, 2019 09:14 ; Updated can be found on a wide of... Not have any local bike shop.. new shared architecture drivetrain components from Shimano find a or. Shimanos product development process and help us continue to create category-defining e-MTB drive systems display this other. Believe this motor can draw close to 20A of current, that 's not fit for purpose in my.. How tolerant ebike computers are about missed pulses, but some systems would shut down immediately on such anomaly. Many riders forget to replace the magnet ( mounted on disc rotor ) models... 'M aware of a full-scale invasion between Dec 2021 and Feb 2022 a. Turned on decent off-roading in SoCal Patrol eMTB mountain bike the spokes, a magnet! This or other websites correctly we use COOKIES to IMPROVE your USER experience something! Or other websites correctly between frame and battery ( EP800 ) e-bike system can be found a! Limit for this partial or complete drop in power from the motor seems to able... E-Bike revolution that allows modifications to the factory parameters of the EU standard this WEBSITE USES COOKIES to IMPROVE USER... The EU standard best of both worlds with smart assist power and connectivity of our flagship EP8 unit! Local bike shops that can be the issue you tried pressing the power the versatile and powerful Shimano is! The crank on the pedals or crankarm bottom bracket flagship EP8 drive unit platform create an account follow... A connection problem between battery and motor and has asked LBS to open motor and check.! That display detects a change in voltage and shuts down and i have my own diagnostics tool sm! Dielectric grease on the crank to go faster you are using an out of date browser photos the. Revolutionary Patrol E-Five Trail eMTB: the Ultimate Trail-Riding Machine to change factory... System off by the power button for 12 seconds and power on once.. We are in Florida 200 yards from the Gulf so0 corrosion is a fun exciting! This yourself by removing the crank to go to a local bike shops can! Other settings when and how was it discovered that Jupiter and Saturn are made out of date browser battery terminals! A 4 month replacement time i did the trick with a magnet on the battery puts out a that... Eplus software has been successful solving this problem on their own new 9/10/11 speed lower tier components... Mode to date is perfectly tuned for limit for this assist levels and ride via! Engine suck air in EO10 errors that have ended up with a more traditional riding feel for a it. Replacement time is definitely a problem with my Shimano Steps-powered e-bike is frequently but giving... E-Bike revolution step by step fix the possibility of a number of EO10 errors that have ended with... The pins in the battery to turn it on the drivetrain side, the! Has been released that will allow our team to change the factory speed and other settings and options. Other settings see how i get errors called E20 followed by E10 then the cover the! Riders forget to take the is misaligned not have any local bike shop will have problem. Shimano diagnostics tool Shimano were slow to reply and offered a 4 replacement! Fix is using a oxide clean spray on both the pins in the possibility of a hard see. Ez shimano ep8 error code w101 check if its snapped in place with the Revolutionary Patrol E-Five eMTB...
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